Housing Ombudsman and Regulator for Social Housing agree a memorandum of understanding

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The Housing Ombudsman service (HOS) and Regulator for Social Housing (RSH) have published a memorandum of understanding (MOU), described as

“a statement of intent as to the continued framework of communication, cooperation and exchange of information between the parties”

The document includes two key areas

  • Working together
  • Information sharing

Working together

This section highlights how the two regulatory bodies will make sure they are complementary and compatible within their respective roles. Communication features strongly in the MOU and includes early communication on significant issues, and regular meetings between the two bodies. Signposting and promotion of their respective roles are also featured.

Information sharing

Information about registered providers will be shared between the two bodies. This will include information on specific cases, and on patterns of risks that are identified within their work.

Judgements from HOS and RSH will be shared between the two organisations before they are published.

The full text of the MOU is available at here.