Bolton’s new system linking housing applicants to providers of support

Bolton Council is the latest local authority to put Locata’s Housing Related Support (HRS) module at the heart of its management of housing support applications.

The system will go live this Friday and will help officers manage a pathway of referrals into accommodation with support or floating support.

Bolton’s new HRS module assists the officer as they manage the applicant through to a provider who will give them the service they need.

It also monitors the applicant’s progress, recording the outcomes of all steps and stages, automatically providing full reporting and other management information direct to the officer.

HRS has an inbuilt “provider” database including details of the services each provide. There is also a custom login portal for third party providers of housing related support services, allowing local authority partners to accept new clients into their services and report on progress.

The system massively reduces the amount of manual information needed to be entered by officers as data is exported between modules with just one click of a button.

The information required by support providers is very similar to that already gathered as part of the homelessness service, so Locata has ensured that the workflows of the HRS module are aligned with that of our homelessness module, HPA2.

This not only makes the transition between products seamless, but officers already using HPA2 require little training on how to use HRS as it has been built on the same system platform.

Locata has also recently released a new feature which enables officers to export fields and questions between modules. This means that when clients are exported from one module to another the information matches in all the relevant fields.

To find out more about our HRS module and HPA2 please email us at enquiries@locata.org.uk