National Energy Action (NEA) and Energy Action Scotland (EAS) survey

Fuel poverty charities National Energy Action (NEA) and Energy Action Scotland (EAS) are undertaking research to investigate pre-payment meters (PPM) and the rollout of smart meters for pre-payment customers. We would like to hear your views through this call for evidence, which aims to collect information to inform this research.

In particular, NEA and EAS are collecting views to examine the issues traditional PPM customers still face; potential benefits of smart PPM; understand the barriers preventing uptake of smart PPM; and the range of potential interventions to maximise the adoption of smart PPM in the remaining years of the rollout. Parallel to this call for evidence, the research will also collect PPM customers’ own views on smart metering, particularly in the context of the current pandemic, but also to capture other key benefits to ensure the research continues to be impactful irrespective of Covid-19. They will also be undertaking interviews with key stakeholders and they will ask you to indicate in your response whether you would be happy for us to contact you to follow up on the feedback you provide. They will be working with Smart Energy GB to use the findings to inform a report that will be released later in the year.

The survey can be accessed here and will take approximately 30 minutes to complete depending on the detail you provide. The survey will remain open until the end of February.

They look forward to receiving your valuable response. In the meantime if you have any queries about the project please contact matt.copeland@nea.org.uk